Already in use for other Ankama games and sites for the past few years, the account protection feature known as "Ankama Shield" is coming to DOFUS Touch!
What's Ankama Shield?
Ankama Shield is an account protection system provided by Ankama.
Each time you log in from a new device or browser, Ankama Shield protects your account by asking for a security code sent to your email address. You'll then have the opportunity to add the device and/or browser to your trusted list.
If someone else manages to get your login information, they'll be locked out by the system and won't be able to steal your account or equipment… as long as you aren't playing on a banned device!
This feature can be used in tandem with Ankama Authenticator.
Rollout for DOFUS Touch
Ankama Shield was originally installed at the player's initiative; Ankama later decided to boost account security by rolling out this system for all accounts. This will also be the case for DOFUS Touch, applied over the next few months.
First Phase
After maintenance on July 4, 2023, any new account created in the DOFUS Touch app will have to enable Ankama Shield.
Doing so is simple: a code will be emailed to you, and you'll enter this code in the DOFUS Touch app. This new process will replace the email confirmation on signup that's been in use until now.
Second Phase
After maintenance on July 18, 2023, DOFUS Touch accounts using Ankama Shield will be prompted to grant permission to their phone and/or tablet.
This will be completed in waves over several weeks, so not all players will be covered at the same time.
The operation here is the same as above: when you log in on the DOFUS Touch app, it will ask for a code that you should receive in an email.
Third Phase
Before Ankama Shield is applied to all Ankama accounts, and if you haven't yet been included in the rollout, you can enable this feature manually.
Requiring Your Attention
To plan ahead for this process and keep from getting locked out on the big day, make sure that your Ankama account is properly linked to a valid, accessible email address.
Want to update the email address that's associated with your account? Click this button!
Change the email linked to your account
FAQ
Getting locked out by Ankama Shield? Never received the verification code? Can't access your email address? […]
Not to worry! There are plenty of FAQs on the Ankama Support site to help you out.